Shipping Policy

We aim to deliver your orders in a timely and reliable manner while keeping the process simple and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms mentioned below.

Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Since many of our products are print-on-demand, some orders may take slightly longer to prepare before shipping. You will receive a confirmation message once your order has been dispatched.

Shipping Timeline

Estimated delivery time depends on your location:

  • Within India: 4–8 business days after dispatch

  • International orders: 10–18 business days after dispatch

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are calculated at checkout and clearly displayed before you complete your purchase.

From time to time, we may offer free shipping on selected products or during special promotions.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS so you can monitor your shipment until delivery.

If tracking information does not update immediately, please allow 24 hours for the courier system to refresh.

Delivery Address

Please ensure that your shipping address, phone number, and email address are correct at the time of placing the order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Delayed or Lost Shipments

In rare cases, shipments may be delayed or misplaced by the courier partner.

If your order has not arrived within the estimated timeframe, please contact our support team with your order number, and we will assist you in resolving the issue as quickly as possible.

Damaged Packages During Transit

If your package arrives visibly damaged, we recommend:

  • Taking clear photos of the package and product

  • Contacting us within 48 hours of delivery

We will investigate the matter and provide a suitable resolution.

International Customs & Duties

For international orders, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the product or shipping price.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in operations or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us:

Email: support@zentrowa.com
Business Name: Zentrowa
Country: India